From receipt of your order it normally takes two to three clear working days to manufacture your guitar plectrum and for despatch of your order. In the UK, we use Royal Mail “Recorded Signed For” delivery which usually takes 2 to 3 working days and requires a signature on delivery. For international deliveries it takes around 5 to 7 working days for delivery to the EU and around 10 working days to other locations worldwide, such as Australia & the USA.
If your order has taken longer than the above then please contact us and we will supply delivery details. (These timescales are for Non Hallmarked items only it can take up to 7 working days to turn around Hallmarked items as the Hallmark has to be be applied by an independent body in our case the Birmingham Assay Office).
Returns Accepted For Non Personalised Items:
Items must be returned unused & in the original packaging. In line with the Consumer Protection (Distance Selling) Regulations if you wish to cancel your contract with us you must notify us of your intention to return your item, in writing, within 7 working days, beginning the day after receipt of your purchase, for a refund of the purchase price & the Postage & Packaging cost. The item must be returned at your own cost, the return Postage is not refundable. No refund will be given until we have received the item, in its original packaging & in an undamaged, sale-able condition. It is advisable to send your returned item “Recorded, Signed For” delivery so that we both know that it has been returned, received and signed for.
WE ARE SORRY BUT NO RETURNS CAN BE ACCEPTED NOR REFUNDS GIVEN ON PERSONALISED ITEMS, E.G. IF YOU HAVE REQUESTED AN ENGRAVED MESSAGE.
If the item is personalised, we cannot accept returns, unless the item has been incorrectly supplied by us. Please be sure to spell all words to be engraved exactly as you would wish them to be engraved. If the item is found to be faulty or damaged on receipt please inform us immediately in order that we can take any remedial action required.
Address For Returns:
37A Vyse Street
We can be contacted on 07759 494 402